Getting Started

Referral Process & Appointments. Referral process and appointments vary by program. Please visit individual program pages or call (203) 772-1270 for information.

Call For Information. Your call will be handled by a Triage Case Manager who will walk you through the intake process and answer any questions you may have. You will be asked to provide information which will be used by our clinical team to identify the best course of treatment for your child.

Scheduling Your First Appointment. Family should contact our Triage Department who will complete demographic information, level of care screener, and verify insurance. Appointments will be scheduled upon completion of the triage and paperwork. Once your case has been reviewed you will be contacted to schedule your first appointment.

First Appointment. We currently offer telehealth and in office appointments. Please ensure that you bring your personal identification as well as insurance information (if applicable) to your first appointment. At this time, your child will be evaluated to determine a treatment plan that will provide the most appropriate level of care.

Length of Treatment. Typical length of treatment varies by program and will be discussed during the intake process.

Parent & Caregiver Participation. Participation of parents and/or alternative caregivers is required and a key component in the delivery of treatment.

Language. Programs and services are offered in English and Spanish to maximize community access to care. Other languages can be accommodated through the use of interpreter services.

Insurance. We accept Medicaid (HUSKY) as well as several commercial health insurance providers.

In Person & Teletherapy. Programs and services are accessible in person and/or via HIPAA-compliant telehealth platforms. Simple and easy to use, telehealth allows clients to securely see and speak with our clinical staff using an Internet connected computer or smartphone. For individuals requesting in-person services, all CDC and state COVID-19 guidelines are followed. 

Learn More. To learn more about our telehealth and in-person program options, please view our individual program website pages, email us at [email protected], or call our office at (203) 772-1270.

Teletherapy

We now offer teletherapy services. Simple and easy to use, teletherapy enables our clients to see and talk with their therapist using an Internet connected computer or smartphone.

What is teletherapy?
Teletherapy is the online delivery of mental health services using video conferencing. Teletherapy sessions are very similar to regular, face-to-face sessions with one major difference –  instead of sitting in the same room, therapists and clients see and talk to each other over a live voice and video connection.

Is Clifford Beers still accepting new clients?
Yes. We are always here for you, even virtually.  Even if you have never been to us before, please reach out and we will discuss with you how to begin your telehealth services to best help you, your child, and your family.

What can I expect during a teletherapy video call with my therapist?
At the start of each session you and your clinician will:

  • Verify your name and the name/credentials of clinician
  • Verify your address
  • Discuss the closest emergency facility available to you, even if you are out of state
  • Verify the name and address of your emergency contact
  • Confirm the location you are in during your video call is safe and private

Then, we can begin the session!

To use my services/contact my therapist, do I have to use video, or can I just call?
This varies from service to service; it is best to contact your therapist to confirm.  Audio only communication is permitted for certain services if you are already a client with us, including psychotherapy services, medication management, evaluation and management services, such as psychiatric diagnostic evaluation.

Are there any physical location/room requirements concerning where telehealth services are provided?
All video calls where you are receiving any telehealth/teletherapy services must be done in a private room where others cannot hear you.  Your medical information is private and confidential – just like a doctor’s office, conversations should be kept between you and your clinician.  You are welcome to use earbuds or headphones during your call.

Do clients under the age of 18 need to have someone with them?
Yes. If the client is a minor, a legal guardian must be present for services to the same extent as would be required for in-person sessions

What happens if there is an emergency during my telehealth video call?
Stay on the video call if possible and contact your emergency contact.  Call 911 if it is an emergency.

Can I still be prescribed medication with telehealth services?
Yes. All of our therapists and psychiatrists must comply with federal and state regulations concerning the prescribing of controlled substances during telehealth sessions.

Does my insurance cover telehealth?
Many insurances have shifted to cover telehealth as a result of social distancing requirements due to COVID-19.  If you have questions about our coverage, please call us at (203) 772-1270; x 8008 for our Billing Department.

It has come to our attention that scams are happening frequently on Facebook concerning nonprofit grants and impersonation of friends. Please be assured that Clifford Beers NEVER requests funds in exchange for grants in any shape or form, ever. Thank you!